FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@gigglefone.com.

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If you don't find the answer you're looking for, please send us an email via the button below and we will get back to you within 1-2 working days!

Pre-sales Questions

The price of refurbished iPhones is 30% to 70% cheaper than new iPhones.

Refurbishment With our iPhones you will not detect any functional problems, in fact all the batteries and screens of our iPhones are replaced. You thus obtain an almost new iPhone.

The battery capacity of our iPhones is generally between 90% and 98%. We guarantee that the capacity of all cell phone batteries received is above 85%.

At the same time, buying a reconditioned phone is also making an ecological gesture: in fact the manufacture of a new phone requires significant energy consumption which releases CO2. By purchasing reconditioned you avoid contributing to these discharges.

Refurbished iPhone: Receive a device with original Apple replacement parts (if applicable) that have been thoroughly cleaned and inspected. Each device will come with all accessories, cables and operating systems.

Used iPhone: A smartphone that has already been used previously by another owner and is resold as is. It has not been refurbished so you cannot know if the used iPhone you are buying is in perfect working condition

A renovated iPhone sold by GiggleFone benefits from a 12-month warranty and 30 days to test the product. They are checked, tested and validated by our professional technical team to ensure that the phone is 100% functional, perfectly cleaned and guaranteed. We sell the best quality mobile phone appearance products, buy safely.

Refurbished phones sold by GiggleFone are divided into three categories based on the appearance of the phone. They are inspected, tested and verified by our expert technical team to ensure the phone is 100% functional. Refurbished iPhones sold by GiggleFone come with a 12-month warranty and free 30-day returns:

  • Excellent

    Screen:Minor but visible scratches.

    Case:Visible light scratches and small dings are visible. No dent, bend, or deep chips.

    Battery:>85%

  • Good
  • Screen:Slight scratch, almost no visible after the screen is opened.

    CCase:Minor signs of wear and light scratches. Invisible from a 20 cm.

    Battery:>85%

  • Fair

    Screen:Minor but visible scratches.

    Case:Visible light scratches and small dings are visible. No dent, bend, or deep chips.

    Battery:>85%

  • Excellent & New Battery

    Screen:No scratches, pristine.

    Case:The scratches are almost invisible, just like the new ones.

    Battery:100%

All batteries are tested, verified and certified by GiggleFone experts.

The battery capacity of our cell phones is usually between 90% and 98%. No matter what condition level you choose, we guarantee that all phones we receive will have a battery capacity above 85%.If you want a new battery phone, our 100%battery health products are available for you to choose.

Batteries are consumables and you have 3 months to report any battery problems and have the battery replaced.

The refurbished iPhone sold by GiggleFone benefits from a 12-month warranty and free return within 30 days. Logistics costs are our responsibility.

Any non-man-made phone hardware issues or functional phone failures are covered under our warranty.

Any malfunction resulting from human error (oxidation, falling, etc.) and accessories are not covered by our warranty.

The battery capacity of our iPhones is generally between 90% and 98%. We guarantee that the capacity of all cell phone batteries received is above 85%.

You have 3 months to report any battery problem and have it changed.

In the event of a problem, please contact our after-sales service. We will send you the return label by email.

We offer an extended warranty, our products are covered by a 12-month after-sales warranty, and you can upgrade to a 24-month warranty for €39.

All our refurbished products are sold with new and compatible accessories. Our complete kits include:

1. 1x Professionally refurbished smartphone

2. 1x Charging cable and SIM card removal tool

The accessories are not original: for the majority of products, the accessories are compatible and not original. Rest assured, they work just as well as the original accessories and are subject to the same warranty conditions as the products.

We also provide products such as Bluetooth headsets and wired headsets, power banks, mobile phone protective cases and tempered films.

Delivery Questions

Our warehouse is located in Germany、France、HK and delivers to all EU countries , Germany, Austria, France, Belgium, Italy, Spain, Australia, with free delivery to all phones (over €35), 20€ shipping fee to Switzerland. Depending on the delivery area, the shipping costs vary, but at GiggleFone we make sure that these fees are reasonable and in line with market standards.

At GiggleFone, you have two delivery options:

  • For orders over €35, free home delivery

  • For orders less than €35, Logistics costs €5.99

  • Switzerland: 20€, incl. customs duty

Under normal circumstances, delivery will be arranged within 1 business day (except Saturday and Sunday). Delivery time is approximately 2 to 3 working days. The general delivery time does not exceed 5 working days. Our delivery providers are Fedex, DHL, Colissimo, DPD. You can cancel the order before delivery. We will inform you of the express delivery number after delivery.

Our logistics and transportation partners include DHL, Fedex, Chronopost, Colissimo, DPD

You can monitor the progress of your order at any time in your personal space. There you will find the tracking number of your package and will be able to follow it.There are several types of status:

  • Order confirmed: Our team has taken your order into account. In preparation, I'm not leaving yet.

  • Shipped Logistics on the way: your smartphone is on its way to your home! You can check the logistics order number to track the delivery progress.

  • The order has been delivered: the logistics provider has successfully delivered the package to your hands!

  • Upon receipt of your package, please check the general condition of the package as well as the adhesive guarantee strip in the presence of the postman or delivery person. If in any doubt, please immediately inspect the contents of the package in the presence of the delivery person.

    If the packaging is intact: You can accept the package.

    If the packaging is slightly damaged: If you decide to take delivery, please ask the delivery person to check that the package is damaged.

    If the packaging is seriously damaged or has been opened: We recommend that you do not open the package, reject it and contact our after-sales.

    We invite you to contact us by email.

    Our team will do their best to change the address before sending, or if the package has already been shipped, you will need to contact logistics to change the shipping address for you as much as possible.

    When you encounter logistics problems, such as: long non-delivery time, package marked as signed but not received and other problems, we recommend you take the following two actions:

  • You can check the status of your parcel transportation and parcel carrier by tracking the carrier's logistics tracking number.We recommend contacting your carrier first, which will speed up resolution of this situation.

  • In the meantime, you can contact us by email. We will obtain your relevant supporting documents (problematic claim documents and front/back ID photos) and send them to the carrier to open an investigation and help you defend your rights and interests.

    However, because the logistics company's investigation of the customer's complaint is much shorter than that of the merchant, we recommend that you contact the logistics company to complain at the first time.

  • Because GiggleFone is responsible for delivering the products you purchase from the GiggleFone Online Store, the risk of loss or damage associated with those products passes to you or your third party designate when you or the third person you have designated put your signature on the delivery note. Ownership of the product transfers to you when the carrier picks up the product from our warehouse. You will then receive a shipping notification email. In addition to your personal signature, the signature of a family member living with you or a third party designated by you, or your instruction to the carrier to place the product in the designated location, will also be considered your personal signature and the delivery of the product will be made.

    Therefore, if you notice any problems or suspected logistical problems during the delivery of your package, please take the following actions:

    In the presence of the driver, you must express reservations on the payment voucher provided for this purpose. Your reservations must be precise, complete, dated and signed. These must allow us to determine the nature of the damaged or lost merchandise, the number of objects concerned and the extent of the damage.

    (If you receive your package without reporting your problem, we will endeavor to resolve your complaint, but it is likely that the dispute you raise will be rejected.)

    You must then contact us within 3 days, preferably on the same day of receipt, so that we can resolve the problem as quickly as possible.

    In addition, we recommend that you contact the logistics provider to file a complaint, which is more likely to be successful.

    In this type of case, it is difficult to define what happened during delivery. One thing is certain, you still do not have your package even though the tracking notes it delivered. In this case, we must launch an investigation with our carrier. Please inform us by email to the address with the subject [carrier inquiry – supporting documents], we will send you a model letter of denial which you must complete and return to us with your identity document on both sides.

    The investigation may take up to 30 days at the end of which we will resend you a product, or issue a refund depending on your wishes. We will follow up with the carrier regularly to obtain a response as quickly as possible, we will support you at each stage and will be available for additional information.

    Order Questions

    If your command fails:

    1 - Check if you have the necessary funds in your bank account

    2 - If you do not receive a 3DS code to verify your purchase, please contact your bank

    3 - Change your bank card or payment method and try again. We support installment payment Paypal, Stripe and other payment methods.

    Using the above method, you can try to place an order again.

    If you need to modify the order information, change the address or change the mobile phone model, please contact the after-sales customer service. We will try our best to help you to modify your order before shipping.

    If you wish to cancel your order, please contact our customer service as soon as possible. Our service staff will contact the warehouse to cancel the order.

    Unfortunately, orders that have already been processed can no longer be canceled. In this case, you can wait for the package to be delivered to refuse the package. We will refund you once the package is returned to the warehouse. This means that once you receive your phone, you must return it to us for a refund.

    At GiggleFone, you have 30 days to test your device!

    If you change your mind or wish to receive a refund, you can request one by sending an email to gigglefone or via the personal center of the site.

    If a technical problem arises and the customer needs to return, exchange or repair the product, GiggleFone will cover the costs of round trip, verification and repair of the product; If the customer requests a return or exchange without reason, the customer will bear the costs of round trip, checking and repairing the product. return fees.

    GiggleFone will send a prepaid logistics return form to your email address, along with the procedures for returning the device. You must return the product within 15 days of the request.

    Once you receive your device from us, GiggleFone will process refunds and exchanges within 3 business days.

    If you wish to request a replacement or diagnosis, you benefit from the 12-month warranty. The equipment will then be repaired or replaced as appropriate.

    All our reconditioned products benefit from a 12-month warranty. If your equipment breaks down, you can contact us or initiate an after-sales request in the personal center.

    We will send you an after-sales form. Return and exchange conditions will be communicated to you after verification of your return request. After verification, a logistics return form will be sent to you.

    If you exercise your warranty rights, the GiggleFone team undertakes to return you a functional product as soon as possible (at the latest within 3 to 5 working days from the date of receipt of the defective product).

    In the event of a technical problem, the customer needs to return or exchange the products or have them repaired, GiggleFone covers the costs of return trips, verification and repair of the products.

    If the customer wants to return or exchange the products without reason, the return costs will be borne by him. Products returned or exchanged without reason cannot affect secondary sales. GiggleFone will process refunds and exchanges within 3 business days of receiving the products.

    After Sales Question

    • Network
    • WIFI/Bluetooth
    • GPS
    • Speakers, built-in headphones, microphone
    • Camera (front and rear) / flash
    • Touch screen
    • Facial recognition
    • Home button
    • The phone does not turn on
    • Vibration
    • 3 month battery warranty

    Accessories are not covered by warranty.

    If your phone falls into water or falls from a height, it is not covered under warranty. Normal wear and tear of the product is not covered by the warranty (including reduction in battery capacity).

    Take a damp toothbrush and tap the area concerned (speaker, microphone, sound output during calls located next to the front camera)

    If you cannot resolve your issue using the method above, please contact us at our email address and we will help you start the returns process!

    Attention ! Be sure to back up your data before performing this procedure.

    1. Go to the device settings, and click on “General”.

    2. Then click “Transfer or reset iPhone”.

    3. Then click on “Erase content and settings”.

    4. Then click on “Continue”.

    5. Then click on “Finish download then delete”.

    If your data has already been uploaded to iCloud, you can directly click "Clear Now".

    It's done ! Your device is now resetting, and will be fully reset as soon as it turns on again. Be sure to leave it charging during the reset, so that it doesn't turn off during the process.

    What should you do if Activation Lock appears on your device screen or you are prompted to remove Activation Lock from a device that is offline and not in use?

    Remove device activation lock:

    Follow the on-screen steps to enter your Apple ID and password or device password to set up your device.

    Learn how to find your Apple ID or reset your Apple ID password.

    If the device is offline, remove Activation Lock on the network

    Go to [www.iCloud.com/find](http://www.icloud.com/find).

    Sign in with your Apple ID and password.

    At the top of the page, click All Devices.

    Select the device you want to remove from your iCloud account.

    Click Remove from Account.

    To avoid any disputes regarding the condition of your product, please take clear, bright, and ideally glare-free photos showing the item's buttons and ports.

    Smartphone photos must be shown:

    1.The device with the screen on (if possible)

    2.The device with the screen off

    3.The back of the device

    4.The left side

    5.The right side

    6.The upper side

    7.The lower side

    If possible, we recommend taking a video of the problem with your device to help our technicians identify the problem.

    Unfortunately, if your iPhone has suffered physical damage that resulted in broken glass parts, or if the phone is bent or water damaged, it can no longer be repaired under our warranty. This is what our general conditions stipulate.

    However, if you feel that the relationship between you and your broken device is over and it's time to upgrade to something new (or refurbished), you can exchange it for cash: The Professionals of refurbishment present on our platform will be delighted to buy back your broken device and give it a new life.

    If an iCloud, Google or Samsung account or eSIM is still active when you send your item, this will cause significant delays in processing your refund or exchange.

    Whether you want a refund, repair or exchange, we ask you to deactivate your user accounts and eSIM for several reasons:

    1.Protect your data and your privacy

    2.To enable the seller to restore and repair the device

    3.To allow another person to use the device if it is resold.

    Before starting the return procedure, you must follow the following three procedures:

    Check if the problem is not with the charger by trying to charge your smartphone with another charger.

    Check that there is no dust lodged in the charging connector which prevents contact with the charger.

    Try force restart. The procedure varies depending on the model. Until iPhone 6S, press home and power at the same time. For Models 7 and 8, press the power button and the volume down button at the same time. From iPhone X press and release the volume up button. Press and release the volume down button. Then hold down the power button.

    We hope these procedures will resolve your issue. If this is not the case, we will open a procedure to return your smartphone.

    You can plug in the charger and charge it for more than 30 minutes to see if there is a charging icon (red battery style icon). And you can also try the method of turning on your phone in three steps. Firstly, press the Volume Up key and quickly release it. Secondly, press the volume down key and quickly release it. Finally, press the side button and hold it until you see the Apple logo. If the device does not turn on by any of the methods above, please contact us by email and we will help you begin the return process.

    You can carefully and gently clean the charging port with a dry toothbrush, taking care not to use water. You can then try plugging in another charger.

    If you cannot refill using the method above, please contact us at our email address and we will help you start the returns process!

    Unable to find satisfactory answers ? Contact Support