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FAQ

Last updated: May 22, 2026

Our products

What are the advantages of a refurbished iPhone compared to a new iPhone?

The price of a refurbished iPhone is 30% to 70% cheaper than a new iPhone. With our refurbished iPhones, you will not notice any functional problems with our iPhones, as all batteries and the display are replaced by Profils. So you get an almost new iPhone. The battery capacity of our iPhones is usually between 90% and 98%. We guarantee that the capacity of all cell phone batteries you receive is over 85%. At the same time, buying a refurbished cell phone also means that you are doing something for the environment: The production of a new cell phone requires a high level of energy consumption, which releases CO2. By buying a refurbished cell phone, you avoid contributing to these emissions.

Used vs. refurbished iPhone: What's the difference?

A used iPhone is a smartphone that was previously used by another owner and is sold on unchanged. It has not been refurbished. It is therefore unclear what condition the iPhone is in and whether it meets your own requirements. A refurbished iPhone is a smartphone that has already been used by a previous owner. In contrast to a used iPhone, it has been refurbished by certified refurbishment companies. The refurbished iPhone has been tested and repaired for possible malfunctions. It is now an iPhone that is in perfect condition. A refurbished iPhone sold by GiggleFone has a warranty of 12 months and 30 days to test the product. They are inspected, tested and approved by our professional technical team to ensure that the phone is 100% functional, perfectly cleaned and guaranteed. We sell products with the best appearance of cell phones, buy from GiggleFone safely.

What are the differences between the optical condition?

The refurbished smartphones sold by GiggleFone are divided into three categories based on the appearance and function of the phone. They are inspected, tested and verified by our team of experts to ensure that phones are 100% functional. The refurbished iPhones sold by GiggleFone come with a 12-month warranty and a 30-day return policy, and the products you have purchased meet the following condition :

  • Excellent:
  • Cosmetic condition: Superficial micro-scratches on back and glass, perfect condition of screen
  • Battery capacity ≥ 85%
  • Test at least 3 times from profiles
  • 100% functional, reset, data deleted and unlocked
  • 74 test points on all our devices (Wifi, Bluetooth, touch, etc.)
  • 12 months warranty
  • 30 days return policy
  • Very good:
  • Cosmetic condition: Possibly slight signs of use on back and glass, very slight signs of use on screen
  • Battery capacity ≥ 85%
  • Test at least 3 times from profiles
  • 100% functional, reset, data deleted and unlocked
  • 74 test points on all our devices (Wifi, Bluetooth, touch, etc.)
  • 12 months warranty
  • 30 days return policy
  • Good:
  • Cosmetic condition: Possibly clear signs of use on back glass and screen
  • Battery capacity ≥ 85%
  • Test at least 3 times by Profils
  • 100% functional, reset, data deleted and unlocked
  • 74 test points on all our devices (Wifi, Bluetooth, touch, etc.)
  • 12 months warranty
  • 30 days return policy

What is the condition of the batteries in GiggleFone smartphones?

All batteries are tested, checked and certified by GiggleFone's experts. The battery capacity of our phones is usually between 90% and 98%. Regardless of the condition you choose, we guarantee that all phones we receive have a battery capacity of more than 85%. For battery saving tips, please see our blog. Batteries are consumables and you have three months to report problems with the battery and have it replaced.

Which accessories are supplied with my smartphone?

All our refurbished products come with new and compatible accessories for you. Our complete packages include :

  • 1) Charging cable
  • 2) SIM card ejection tool

Please note that our accessories are not original: for most products, the accessories are compatible and not original. However, don't worry, they work just as well as the original accessories and are covered by the same warranty conditions as the products. We also offer accessories such as Bluetooth headphones and wired headphones, external batteries, protective cases for cell phones and hardened screen protectors.

What warranty does GiggleFone provide for the products?

The refurbished iPhone sold by GiggleFone has a 12-month warranty and a 30-day right of return. The logistics costs are borne by us (not including Switzerland). All problems with the phone's hardware that are not human-damaged or malfunctions of the phone are covered by our warranty. All malfunctions due to human error (oxidation, dropping, wet...) and accessories are not covered by our warranty. The battery capacity of our iPhones is usually between 90% and 98%. We guarantee that the capacity of all cell phone batteries received is above 85%. You have three months to report any problems with the battery and have it replaced. If you have any problems, please contact our customer service by e-mail: service@gigglefone.com We will send you the return label by e-mail.

Would you like a 24-month warranty?

We offer a warranty extension, our products have a 12-month warranty and you can upgrade to a 24-month warranty for €15.

Place an order

Which payment methods are accepted at GiggleFone?

We support Stripe, Paypal and Klarna (installment payments). If you have problems with the payment, we recommend that you change your credit card or change your payment method and try again. Our partner Klarna can pay in three installments. The first payment is debited as soon as the order has been processed and the next 2 payments are automatically debited every 30 days.

Can I pay in installments?

You have the option of paying for your order on the website in 3 or 4 installments. We support installment payments from Stripe and Paypal. You only need to select this option once on the payment page and follow the instructions. The phone will be shipped immediately after the first payment, then the amount of your installments will be debited in the following months.

What should I do if my order fails?

If your order fails: 1 - Check that you have the necessary funds in your bank account. 2 - If you do not receive a 3DS code to verify your purchase, please contact your bank. 3 - Change your bank card or payment method and try again. We support Paypal, Stripe, Klarna (installment payment) and also other payment methods. You can try to place an order again using the above method.

Why do I get an error message when making a payment and what should I do?

You have entered your bank details and clicked on "Confirm" and an error message is displayed. In this case, the order has not been placed and your account has not been debited. There are 2 main reasons for failed payments. 1-Bank security: GiggleFone has a security system called "3D Secure". It allows you to use your bank card with confidence on a variety of websites. When you enter your bank details, you are redirected to a security page of your bank, which asks you for a verification code that is immediately sent to your cell phone. After this confirmation, the payment is released. 2-Error on the part of your bank: A failed payment can also be the result of a decision made by your bank. Spending limit reached, too little money in the account, foreign or expired bank card - the reasons can vary. In this case, you should contact your bank or advisor and explain the situation. They will be able to give you a fair answer that will allow you to place a new order without any problems! If your first order fails and you immediately place a second order that turns out to be successful, but you are concerned that both payments were successful, you can first contact your bank or advisor to inquire about the situation and they will help you verify the transactions from your account. If your bank confirms that both payments were successful, you don't need to worry, you can contact us by email and we will help you cancel the order. If the package has already been shipped, you can simply refuse the package upon arrival and we will refund your money as soon as the package goes back to our warehouse!

What should I do if I want to change my order?

If you want to change the information of your order, e.g. the address or the phone model, please contact our customer service: service@gigglefone.com. We will do our best to help you change your order before shipping.

Can I cancel my order?

If you wish to cancel your order, please contact our customer service as soon as possible. Our employee will contact our warehouse to cancel your order. Unfortunately, orders that have already been processed can no longer be canceled. In this case, you can wait for the parcel to be delivered and then refuse to accept it when it arrives. We will refund your money as soon as the package has been returned to our warehouse. This means that once you have received your package, you should send it back to us to receive your refund.

How can I cancel an order?

At GiggleFone you have 30 days to test your device! If you want to change your mind or get a refund, you can request this by emailing service@gigglefone.com or using the website contact form. If there is a technical problem with the device and the customer wishes to return, exchange or repair the product, GiggleFone will cover the costs of the return trip, inspection and repair of the product. However, if the customer requests a return or exchange for no reason, the customer is responsible for the costs of transportation, inspection and repair of the product. GiggleFone will send a prepaid logistics return label to your e-mail address, along with the instructions you should follow to return the device. You should return the product within 15 days of the request. Once we receive your device, GiggleFone will process refunds and exchanges within 3 business days. If you wish to request a replacement or further diagnosis, the 12-month warranty applies. The device will then be repaired or replaced as appropriate.

How will I be refunded if I pay with a credit or debit card?

The amount of your refund will be sent to the credit or debit card you used to make the purchase.

Delivery time

How long does the delivery take?

Our warehouses are located in France as well as Hong Kong and delivers to all countries, with free shipping on all products (over 35€). If you place your order before 12pm, it will be delivered within 24 hours. You can also cancel your order before delivery. We will inform you of the tracking number after delivery. Normally the delivery is organized within one working day (not including Saturday and Sunday). The delivery time is approximately 2 to 3 working days. If there are logistical problems caused by the weekend or other irresistible factors, it usually takes 2 to 5 working days. The total delivery time does not exceed 5 working days. Our partners for transportation are Chronopost, Colissimo, DPD, FEdex and DHL.

How much does delivery cost?

  • GiggleFone offers you two delivery options:
  • For orders over €35, delivery is free and covered by GiggleFone；
  • For orders under €35, the delivery cost is €5.99；

Which transportation partners do we work with?

  • Our transportation partners:
  • In Germany, DPD and DHL;
  • In France and Belgium Chronopost, Colissimo and DPD.
  • The delivery will arrive within 48 hours if you order before 2 pm.

How can I check the status of my parcel?

You can track the status of your parcel at any time at the following link: There you can call up the status of your parcel using the tracking number of your parcel or the order number. There are different status types for your parcel: Confirmed order: We have already confirmed your order. In preparation: Your parcel is ready to be shipped, but not yet on its way. Shipped: Your parcel is on its way to you! You can check the status of your parcel using the tracking number or order number. Delivered: Our transportation partner has successfully delivered the parcel to you!

What should I do when I receive my parcel?

When you receive your parcel, please check the overall condition of the parcel and the warranty tape in the presence of the delivery person. If in doubt, please check the contents of the parcel immediately in the presence of the delivery person. If the packaging is undamaged: You can accept the parcel. If the packaging is slightly damaged: If you decide to accept the parcel, please ask the delivery person to check the damage to the parcel. If the packaging is badly damaged or has been opened: We recommend that you do not open the parcel, refuse it and contact our customer service immediately by e-mail service@gigglefone.com.

Can I change my delivery address?

We support the change of delivery address and ask you to contact us by e-mail: service@gigglefone.com. Our team will do our best to change the address before shipping. However, if the package has already been shipped, you should contact our logistics partners to change the shipping address as much as possible for you.

What should I do if I encounter logistical problems?

  • If you encounter logistical problems, e.g., a long non-delivery time, a parcel showing as signed for but you have not received it, and also other problems, we recommend you to take the following two steps:
  • 1) You can check the current status of your parcel and the logistics provider via our official link.

We highly recommend that you contact the logistics provider first, as this will speed up the resolution of the issue in this case. You can then contact us for further information.

  • 2) In the meantime, you can contact us by e-mail. We will obtain your relevant evidence (complaint documents and passport photos) and send them to the transportation service provider to initiate an investigation and help you defend your rights and interests.

However, since the investigation of the customer complaint by the logistics company is much shorter than that of the merchant, we strongly recommend that you contact the logistics company to complain the first time.

The parcel was sent to me, but the outer packaging arrived damaged/with the wrong weight (or suspected damage/wrong weight). What should I do?

Although GiggleFone is responsible for the delivery of the products you purchase from the GiggleFone online store, the risk of loss or damage in connection with these products is transferred to you or the third party you have authorized when you or the third party you have authorized signs the delivery bill. Ownership of the product is transferred to you when the carrier collects the product from our warehouse. You will then receive an e-mail notifying you of the shipment. In addition to your personal signature, the signature of a family member living with you or a third party nominated by you, or your instruction to the carrier to deliver the product to the nominated location, will also count as your personal signature and the delivery of the product will be carried out. Therefore, if you notice any problems or suspicion of logistical problems with the delivery of your parcel, please take the following actions: In the presence of the carrier, you should make reservations on the signature slip provided. Your reservations should be accurate, complete, dated and signed. They should enable us to determine the nature of the damaged or lost goods, the number of items involved and the extent of the damage. (If you receive your parcel without reporting your problem, we will endeavor to investigate your complaint, but it is likely that the objection you have raised will be rejected.） You should then contact us within three days, preferably on the day of receipt, so that we can resolve the issue as quickly as possible. In addition, we recommend that you contact the logistics service provider with a complaint, as this has a better chance of success.

The tracking of my parcel shows "delivered" but I have not received it, what should I do?

  • In such cases, it is difficult to say exactly what happened with the delivery. What is certain is that you have still not received your parcel, even though it has been delivered according to tracking. In this case, we will have to initiate an investigation with the transport company. For this investigation you should take the following measures:

Please inform us by e-mail with the subject [Transportation company investigation - supporting documents]. We will then send you a sample letter which you should complete and return to us together with both sides of your identity card. The investigation may take up to 30 days, after which we will return a product to you or arrange a refund, whichever you prefer. We will contact the carrier regularly to get a response as soon as possible. We will be with you every step of the way and are at your disposal for further information. In addition, we recommend that you contact the transport company yourself to resolve the problem more quickly.

Does GiggleFone sale (partially) defective devices?

No, we do not sale defective devices that are not fully functional or have display damage via our website. For an online purchase, devices must be fully functional. All our devices are tested before they go on sale. We have a test unit that certifies and validates the products both technically and aesthetically. Once ordered, the product is linked to your order and enters the logistics chain, where it is cleaned, packaged and shipped. During all these phases, the device is checked again (both in terms of aesthetics and basic functionality). If a malfunction is detected in any of these phases, the shipment of the device is blocked. But don't worry, we have a warranty stock that allows us to select a device that is 100% identical to your original order. In rare cases, we can offer you a different color to speed up shipping. All these steps ensure that your device is controlled and of optimal quality. Warranty and cancellation

What does our warranty cover?

All problems that are not related to the customer's use are included; below you will find a list of included problems: 1. network 2. WIFI/Bluetooth 3. global positioning system 4. speaker, integrated headphones, microphone 5. camera (front and rear)/flash 6. touch screen 7. connection for charging 8. face recognition 9. home button 10. phone cannot be switched on 11. vibration The warranty is subject to correct use of the product and compliance with the manufacturer's maintenance instructions. The warranty does not apply to the conditions "Significantly used", "Bargain" and "Defective", or in the event of excessive use or improper handling. For more details see our warranty conditions.

I would like to cancel this purchase. What procedures should I follow?

All our refurbished products have a 12-month warranty. If your device breaks, you can contact us by email at service@gigglefone.com or start a post-sale request in the personal center.

Who covers the costs for the return shipment?

If the customer wishes to return, exchange or repair the products due to a technical problem, GiggleFone will cover the costs of transportation, inspection and repair of the products. However, if the customer wishes to return or exchange the products for no reason, the customer shall be responsible for the costs of transportation, inspection and repair of the products. Products returned or exchanged without reason must not affect secondary sales. GiggleFone will process refunds and exchanges within three working days of receipt of the products. We will then send you a customer service form. The return and exchange processes will be communicated to you after reviewing your return request. After review, a return label will be sent to you.

How long does it take for a product to be replaced?

If you use your warranty rights, the GiggleFone team undertakes to return a functional product to you as quickly as possible (at latest within 3 to 5 working days of receipt of the defective product).

How can I take photos for the warranty claim?

To avoid disputes about the condition of your product, please take clear, bright and ideally non-glare photos showing the device's buttons and ports. Photos of smartphones should clearly show the following: The device with the screen on (if possible). The device with the screen off. The back of the device The left side The right side The top side The bottom side You can see more details here.

Should I take a video when reporting the warranty?

If possible, we recommend that you record a video of the problem with your device to help our technical experts identify the problem.

I have accidentally broken my phone, can it be repaired under warranty?

Unfortunately, your iPhone can no longer be repaired under our warranty if it has suffered physical damage that has caused glass parts to break, or if the phone has been bent or damaged by water. This is stated in our warranty conditions. However, if you feel that the relationship between you and your broken device is over and it's time for something new (or refurbished), you can trade it in for cash: The professional refurbishers on our platform will be happy to buy your broken device and give it a new life.

Should I delete my user accounts or eSIMs from the device before returning it?

If an iCloud, Google or Samsung user account or eSIM is still active before you return the device, this will cause significant delays in processing your refund or exchange. Regardless of whether you want a refund, repair or exchange, we ask you to deactivate your user accounts and eSIMs for several reasons: To protect your data and privacy; To allow the seller to restore and repair the device; To allow another person to use the device if it is resold.

My smartphone no longer switches on, what can I do?

Before initiating the return procedure, you should follow the three procedures below: 1. check that the problem is not with the charger by trying to charge your smartphone with a different charger. 2. make sure that there is no dust in the charging port that prevents contact with the charger 3. try a forced restart. The procedure varies depending on the model. Up to iPhone 6S, press home and power at the same time. For models 7 and 8, press power and the volume down button at the same time. From iPhone X onwards, press and release the button to increase the volume. Press and release the button to decrease the volume. Then press and hold the on/off button. We hope that these procedures will solve your problem. If this is not the case, we will initiate a procedure to return your smartphone.

How can I reset my cell phone?

In order for your device to be processed by our team, you should reset it before returning it. We will explain how to do this below: Make sure you back up your data before you carry out this process. 1. go to the device settings and click on "General" 2. then click on "Transfer or reset iPhone". 3. then click on "Erase content and settings" 4. then click on "Continue". 5. then click on "Finish download and then erase". If your data has already been uploaded to iCloud, you can click "Erase now" directly. That's it! Your device will now be reset and will be completely reset as soon as it turns on again. Make sure that it remains charged during the reset so that it does not switch off during the process.

How do I report a cosmetic issue with my product?

If upon receiving your device you find that your product does not meet the definition of cosmetic condition that you ordered, we ask that you take photos of your device and send them to us at service@gigglefone.com. We will review your request and decide how to respond. If your request is justified, we will exchange your product or provide compensation.

How can I deactivate Activation Lock on a device from Apple?

If you forgot to turn off "Where Is?" before returning your device to us, you can turn off Activation Lock using Find My Devices on iCloud.com. If you still have the device, you can find more information in the Apple Support articles Activation Lock for iPhone, iPad and iPod touch. 1. in "Find Devices" on iCloud.com, click "All Devices" and then select the device you want to delete. if you can't see "All Devices", it's because you've already selected a device. Click on the name of the currently selected device in the center of the "Find devices" toolbar to display the "Devices" list and then select a new device. 2. delete device. 3. when the device is deleted, click on "Remove from account" and all content will be deleted and another person can activate the device.